FAQ

Shipping & Returns

Shipping Within Continental U.S.

Economy: $15.00 (FREE* with your purchase of $120.00 or more)

4 to 7 business days

Express: $25.00

2 to 4 business days

Priority: $35.00

1 to 2 business days

All orders within the Continental U.S. are shipped via FedEx. Shipping details and tracking information will be delivered by email once you place your order.

*Free Economy Shipping: Valid for standard ground shipping to the contiguous United States. No code required. Additional charges apply for orders shipped to Alaska, Hawaii, and Puerto Rico.

Shipping to Alaska, Hawaii, Puerto Rico:

Priority (USPS only): $25.00

2–4 business days

(Mon-Fri delivery)

 

Certain locations In Alaska, Hawaii, and Puerto Rico may require additional time in transit depending upon your delivery schedule.

Orders are packed only on regular business days (Monday through Friday), with the exception of the following holidays:

- Memorial Day

- Thanksgiving

- Christmas Day

- Independence Day

- Day after Thanksgiving

- New Year's Eve

- Labor Day

- Christmas Eve

- New Year's Day

Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for Express and Priority. Estimated delivery times do not include order processing and packing time (typically 24–48 hours). These are only estimates.

CLEARANCE ORDERS
At this time, we do not accept returns on purchases made on any clearance items. All clearance orders are final.

We will gladly accept your return of UNWORN merchandise within 60 days from the date of purchase. Contact our customer service team with the info below to get your required Return Authorization number (RA#), and pre-paid return shipping label.

Call 423-254-8022, Monday - Friday, 8:00am - 5:30pm EST.

Email: info@originalfootwear.com

- Package your boots in their original shoebox, then in their outer shipping box.

- If possible, please use the same shipping materials you received from us.

- Write your Return Authorization # clearly on the package.

- Items should be unworn and include all original tags.

- We do not currently offer prepaid return-shipping labels for Alaska, Hawaii, Puerto Rico or International orders.

Items should always be mailed back to:
Original Footwear LLC
Att: Return Authorization #
Morristown, TN 3781

Drop it off at any FedEx location or call to schedule a pickup.

Refunds are applied to the original payment method via PayPal. Please note: A return shipping charge for $5.00 will be deducted from your refund. Original shipping charges are non-refundable. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles. Credits can take additional time to post to your account, depending on your credit card. Packages without an RA# cannot be accepted.

Original Footwear ships to many countries worldwide, you can select to purchase in your own home currency using the "flag" button at the top of the homepage or on this page here.

All countries we ship to are listed there, if you do not see your country listed we do not ship there.

Some excepted countries can use our store locator to find physical locations that sell out products though!

If you are in Canada, please visit our partner Tactical Distributors Canada.

We are sorry you are experiencing an issue with your product. The Original Footwear Co.® proudly stands behind every product we make. All Original Footwear Co.® boots are guaranteed for the quality of materials and workmanship for defects for a full year from the purchase date. If there is any issue with the workmanship or the quality of materials (excluding abuse or normal wear & tear ) we will replace them for you at no charge. To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective.

Definition of a defective product:

A Defective Product is an imperfection in a product that has a manufacturing or design defect.

Examples of what is not considered defective:

- Worn stitching, worn soles or frayed webbing due to normal wear

- Damage that is a result from misuse, normal wear and tear or damage occurred during storage

- Broken or damaged laces

- Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, and private sellers

- Improper fit. Fit is the responsibility of the owner and should be assured within return window

If you feel your product is defective as a result of a manufacturing or design defect, please contact us at:
Call 1-888-476-7700, Monday - Friday, 8:00am - 5:30pm EST
OR Email info@originalfootwear.com

International Shipping

Original Footwear ships to many countries worldwide, you can select to purchase in your own home currency using the "flag" button at the top of the homepage or here.

All countries we ship to are listed there, if you do not see your country listed we do not ship there.

Some excepted countries can use our store locator to find physical locations that sell our products.

If you are in Canada, please visit our partner Tactical Distributors Canada.

Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and proceed to provide your address information in the checkout process. We will tell you the exact charges, excluding duties and taxes, for your desired items before you actually place an order. Shipments to Australia will be subject to 10% GST. Prices on OriginalFootwear.com are GST exclusive, and applicable GST will be separately stated in the "Estimated Sales Tax" line of the order detail. You will not be charged for duties and taxes by OriginalFootwear.com at checkout, but these charges may be applied by the destination country. If so, they will be paid on your behalf and subsequently collected from you by our shipping agent.

Estimated shipping time will be displayed at checkout for orders shipped outside of the United States. All international orders are fully trackable. Please note that the shipment will first be send to our partner’s hub located in Folcroft, PA. Once the package leaves Pennsylvania, you will receive tracking for its final destination.

Your credit card will be billed by PayPal upon placing the order. You will see two line items on your statement. One for your product and another for the shipping charges.

WHAT IF MY PRODUCT HAS DEFECT?

All manufacturer's defects will be evaluated on a case by case analysis. Please contact international@originalfootwear.com with:

- Photo of the defect

- Proof of purchase (receipt)

- Photo of the tongue label

WHAT IS THE RETURN POLICY FOR INTERNATIONAL ORDERS?

Not in love? No worries. If your order isn't quite right, we'll happily take it back within 30 days of your product arriving.

Returns are simple. Just send us back your item (you're responsible for return shipping charges). We'll give you a refund for the amount you paid for product (minus shipping). Unfortunately, we cannot reimburse for original shipping fees, duties or taxes associated with international orders.

FINE DETAILS

- Items must be sent back within 30 days from the receipt of the product, though during the holiday season (November 1 - January 1) we'll give you up to 90 days from the purchase date to make gift-giving easier

- Items should be unworn and include all original tags

- All packaging including the original shoe box should be included

- OriginalFootwear.com does not currently offer prepaid return-shipping labels for International orders

- Items should always be mailed back to Original Footwear LLC, Morristown, TN, 37814

- Refunds are applied to the original payment method via PayPal

- Credits can take additional time to post to your account, depending on your credit card

 SENDING IT BACK TO US

- Repackage items exactly how you received them — boxes, tags, and all

- Write your OriginalFootwear.com order confirmation number on the outside of the package

- Clearly address your package to our returns facility in the U.S.:

Original Footwear LLC
Attn: Returns # (Order Number)
5968 Commerce Blvd.
Morristown, TN 37814
USA

Take your sealed box to any post office counter or authorized carrier outlet to purchase your return postage. You may also wish to insure your package for the full replacement value.

DONE - WE'LL TAKE IT FROM HERE!

We'll email you a confirmation when your item is received at our returns facility

We'll give you a refund for the product

Contact Us

Questions or Concerns?

Email: info@originalfootwear.com

423-254-8022

DISCOUNTS

Do you offer a Military or First Responder discount? Yes, we do! If you are a current or retired Military or Law Officer please use the contact us feature to ask for your discount.

Care Tips

We build the boots that take you through your everyday missions. When you push through the mud and muck and mire, they are there for you, every step of the way. These boots take care of you; keeping you on your feet and ready for anything.

Return the favor and prolong the life of your favorite footwear with proper care and maintenance. Check out our tips below to wash off the grime, and prep your boots for the next adventure.

Still have questions? Contact our customer service team at info@originalfootwear.com

Remove the insoles and rinse the insoles and boots clean with a hose, or, if they need a deep clean, hand wash in the sink with DAWN dish soap, or a bleach free detergent with cool water.

For particularly stained or caked in areas, brush with a soft bristle toothbrush.

If needed, add a little white vinegar to the water to help with any lingering foot odor.

Pack with newspaper or cloths to speed drying, changing them out as they get damp.

You have two choices when cleaning your Flex Knit footwear.

Hand Wash or Machine Wash.

For tough stains and marks, hand washing is recommended. While a machine cycle is better for an all-around cleaning and deodorizing. Here is how you do both:

Hand Washing:

- Remove laces and insoles to wash separately.

- Brush off any dried mud or debris from the shoe.

- Dilute a small amount of detergent in cool water.

- Stuff shoes with cloth or paper to soak up water and give stability while you clean.

- Dip a soft, strong brush (toothbrush or suede brush, recommended) into the soapy water and work in circles over the upper until clean, then move to the outsole.

- Rinse well and air dry.

*If your shoes have white soles and have scuffs that aren't going away, use a Mr. Clean Magic Eraser to make them disappear.

Machine Washing:

- Remove laces and insoles. You can wash the laces with the boots after putting them in a mesh washing bag. The insoles should be spot cleaned and deodorized at need.

- Wash footwear on a cold, small load, gentle cycle alone.

- Air dry.

Three Steps: Clean, Condition, Dry

Clean - Remove laces. Use a cleaner created for full-grain leather and water to wash boots. If there is a lot of dirt, brush it away with a soft brush before cleaning.

Conditioning - Conditioning and waterproofing treatments soak into the leather better when the leather is soaked, so this step should happen soon after washing. Choose a leather conditioner or waterproofing created for full grain leather, according to product directions.

Drying and Storage - Dry boots at room temperature in low humidity. To speed drying, you can use a fan and/or stuff the boots with newspaper, switching out the paper when it gets damp. For best results, store boots in a place with stable room temperature. Do not store them anywhere damp, hot, or unventilated for any length of time.

Clean, and oil or condition just like full grain leather.

Use a suede brush to buff up the nap.

Most dirt and mud can be simply brushed out, and grime or stains can be removed with a rubber bar eraser (add water to the bar if it is a particularly tough stain).

If your boots pair Cordura® with leather, a spot clean is best.

Either stuff the boots with cloth or paper (washcloths or hand towels are recommended), or place your hand inside the boot. The cloth or paper will absorb water, but either technique will provide stability for your boot as you clean.

For particularly stained or caked in areas, brush with a soft bristle toothbrush or boot brush. Use a shoe cleaning agent or gentle detergent according to package directions.

You can also dilute dish detergent in water (1:4 ratio) in a bowl and spot clean your soiled areas with a clean cloth or soft bristle brush. Use a fresh cloth and clear water to dab until all soap residue is gone. Air dry.

Our SIDE ZIP boots make life a little easier by reducing the time it takes to get in and out of your boots and onto the next thing. To keep them operating at their best, follow these steps:

The first time you put on your boots, leave the zipper up and lace up as if it were a normal boot. Make sure not to over tighten your laces, as this can cause undue strain on the lacing system and make the boot harder to zip.

Always completely lower your zipper and remove the boot with your hands when you take them off. It’s tempting to want to push your boots off with your foot on the heel or side wall. However, your boots were built to hold to your foot and move with you, so any forced pressure opposite to that use will eventually cause damage.

Keep your boots clean. The other care tips on this page can help you with this part. Keeping your boots clean ensures that the materials aren’t being overly hardened or dried out over time by mud.

Store Locator

Looking to try our boots on before you buy? We have thousands of dealers worldwide that sell our boots. You can see them and search near you using our Store Locator.