Close

FREQUENTLY ASKED QUESTIONS

CUSTOMER QUESTIONS

WHERE ARE YOUR OFFICIAL ENTRY RULES FOR CURRENT SWEEPSTAKES?

FOR OFFICIAL RULES CLICK HERE

PRICING QUESTIONS

DO YOU OFFER MILITARY OR LAW ENFORCEMENT DISCOUNTS?

Yes. If you are a current or retired Military or Law Officer please use the contact us feature to ask for your discount.

Please note that at this time for International Orders promo codes can not be used.

DO YOU PRICE MATCH?

No, we do not.

PRODUCT QUESTIONS

DO YOU OFFER STEEL TOE BOOTS?

We offer Composite Toe Safety Boots rather than steel toe, which makes the boot airport friendly.

WHAT SIZE SHOULD I ORDER?

The size you would wear in any other boot.

DO YOUR BOOTS RUN TRUE TO SIZE?

Yes, they do!

WHERE ARE YOUR BOOTS MADE?

Depending on the model our imported boots are made in either the Philippines, Cambodia or Vietnam. Our boots that are made here in the United States will be clearly identified under the "Made in the USA" tab.

INTERNATIONAL ORDER INFORMATION

WHAT COUNTRIES WILL ORIGINALFOOTWEAR.COM SHIP TO?

Customers in the following countries can now receive orders directly from OriginalFootwear.com. Orders shipped to countries outside of the United States will be shipped via our international shipping partner. Please note that we do not currently ship to non-U.S. post office boxes.

AE United Arab Emirates

AT Austria

AU Australia

AZ Azerbaijan

BA Bosnia-Herzegovina

BE Belgium

BG Bulgaria

BM Bermuda

BR Brazil

CA Canada

CH Switzerland

CL Chile

CN China

CY Cyprus

CZ Czech Republic

DE Germany

DK Denmark

EE Estonia

ES Spain

FI Finland

FR France

GB United Kingdom

HK Hong Kong

HR Croatia

ID Indonesia

IE Ireland

IN India

IS Iceland

JP Japan

KR South Korea

LI Liechtenstein

LT Lithuania

LU Luxembourg

LV Latvia

MC Monaco

MD Moldova

MK Macedonia

MT Malta

MX Mexico

NL Netherlands

NO Norway

NZ New Zealand

PL Poland

RO Romania

RS Serbia

RU Russia

SA Saudi Arabia

SG Singapore

SI Slovenia

SK Slovakia

TW Taiwan

UA Ukraine

ZA   South Africa

HOW DO YOU SHIP TO DESTINATIONS OUTSIDE OF THE UNITED STATES?

  • Ensure your shipping address is accurate, as OriginalFootwear.com is not responsible for incorrect shipping addresses.
  • Your order may be subject to additional charges for duties and taxes by the destination country. These charges are beyond OriginalFootwear.com's control. Duties and taxes will be paid on your behalf by the shipper and you must agree to pay these charges to receive your order. Please note that in placing your international order, you agree to pay any and all taxes and duties which may apply.
  • For shipments to Mexico, the recipient is responsible for all required documentation and compliance with Mexican custom laws. A recent change now requires the possession of an import license to receive goods from the United States.

OriginalFootwear.com is not liable for packages that cannot be collected. If you have any questions about international orders, please email us at international@originalfootwear.com

WHAT ARE YOUR SHIPPING AND HANDLING CHARGES FOR INTERNATIONAL ORDERS?

  • Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and proceed to provide your address information in the checkout process. We will tell you the exact charges, excluding duties and taxes, for your desired items before you actually place an order. Shipments to Australia will be subject to 10% GST. Prices on OriginalFootwear.com are GST exclusive, and applicable GST will be separately stated in the "Estimated Sales Tax" line of the order detail. You will not be charged for duties and taxes by OriginalFootwear.com at checkout, but these charges may be applied by the destination country. If so, they will be paid on your behalf and subsequently collected from you by our shipping agent.

WHAT ARE MY SHIPPING OPTIONS FOR INTERNATIONAL ORDERS?

  • Estimated shipping time will be displayed at checkout for orders shipped outside of the United States. All international orders are fully trackable. Please note that the shipment will first be send to our partner’s hub located in Folcroft, PA. Once the package leaves Pennsylvania, you will receive tracking for its final destination.

WHEN WILL I BE BILLED?

    • Your credit card will be billed by PayPal upon placing the order. You will see two line items on your statement. One for your product and another for the shipping charges.

     

WHAT IF MY PRODUCT HAS DEFECT?

All manufacturer's defects will be evaluated on a case by case analysis. Please contact international@originalfootwear.com with:

• Photo of the defect

• Proof of purchase (receipt)

• Photo of the tongue label

WHAT IS THE RETURN POLICY FOR INTERNATIONAL ORDERS?

  • Not in love? No worries. If your order isn't quite right, we'll happily take it back within 30 days of your product arriving.

    Returns are simple. Just send us back your item (you're responsible for return shipping charges). We'll give you a refund for the amount you paid for product (minus shipping). Unfortunately, we cannot reimburse for original shipping fees, duties or taxes associated with international orders.

     

    FINE DETAILS

    • Items must be sent back within 30 days from the receipt of the product, though during the holiday season (November 1 - January 1) we'll give you up to 90 days from the purchase date to make gift-giving easier
    • Items should be unworn and include all original tags
    • All packaging including the original shoe box should be included
    • OriginalFootwear.com does not currently offer prepaid return-shipping labels for International orders.
    • Items should always be mailed back to Original Footwear LLC
    • Morristown, TN 37814
    • Refunds are applied to the original payment method via PayPal
    • Credits can take additional time to post to your account, depending on your credit card

     

    SENDING IT BACK TO US

    1. Repackage items exactly how you received them — boxes, tags, and all
    2. Write your OriginalFootwear.com order confirmation number on the outside of the package
    3. Clearly address your package to our returns facility in the U.S.

      Original Footwear LLC
      Attn: Returns # (Order Number)
      5968 Commerce Blvd.
      Morristown, TN 37814
      USA

    4. Take your sealed box to any post office counter or authorized carrier outlet to purchase your return postage. You may also wish to insure your package for the full replacement value.

     

    DONE - WE'LL TAKE IT FROM HERE!

    • We'll email you a confirmation when your item is received at our returns facility
    • We'll give you a refund for the product

SHIPPING QUESTIONS

WHICH AREAS ARE COVERED UNDER "FREE SHIPPING ON BOOTS"?

We ship all non-clearance, new boot purchases free to every state in the contiguous United States.

This includes the District of Columbia.

This does not include Hawaii, Alaska, Puerto Rico, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, or Guam.

IS SHIPPING FREE ON CLEARANCE ITEMS?

No. Due to the huge discount we offer on the items on our clearance site, we have to charge shipping and all sales are final.

WHERE DO THE BOOTS SHIP FROM?

Morristown, Tennessee

IS SHIPPING FREE ON RETURNS?

Not always. Not all return scenarios will cover the cost of returning items to the distribution center. If your return is under the 60 day comfort guarantee or one year manufacturer warranty and you are in the contiguous United States than shipping will be free.

For International Orders please see FAQ "International Orders."

WHAT IS THE SHIPPING TIME?

East coast 2-3 days Midwest 3-4 West coast 5-7 days all business days

For International Shipping please refer to "International Order Questions"

HOW LONG FROM THE TIME I PLACE MY ORDER WILL MY BOOTS SHIP?

We generally ship within 2 business days.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

If you are located in Canada, please visit originalfootwear.ca. If you are located in the EU, please visit originalfootwear.eu.

We offer international shipping to select countries. Please see FAQ "International Orders"

CAN I RETURN THEM IF THEY DON'T WORK OUT?

Yes, our boots shipped within the contiguous United States have a 60 day comfort guarantee. Just contact us first for a Return Authorization.

For International Orders please refer to the FAQ "International Orders."

*This does not apply to items purchased from our Clearance stock. All items purchased from the Clearance site are purchased "as is" and all sales are final."

WHOLESALER QUESTIONS

HOW LONG DOES IT TAKE TO GET TERMS OF CREDIT APPROVED?

The process may take 7-10 business days, based on how quickly you provide the three trade references e ask for as part of the application. A complete application will reduce processing time. However, if you request that an initial order is processed and shipped before providing trade references, we can accommodate this by accepting payment via credit card or bank transfer (ACH).

WHAT TERMS OF CREDIT DO YOU OFFER?

For qualified customers, our standard terms are NET30.

HOW LONG DOES IT TAKE TO GET MY ACCOUNT SET UP?

If you choose to prepay each order via credit card or bank transfer (ACH), the account can be set up within 24-48 business hours from the time the credit application is received. We ask that the new dealer application is complete to the fullest in order to reduce processing time.  Apply here.

HOW DO YOU SEND INVOICES?

We automatically email invoices to the address provided on the new dealer application. However, receipts are emailed by request only.

DO YOU OFFER DROP SHIPPING?

Yes, we can provide that as a service to our customers for a small fee per pair.

DO YOU SEND AUTOMATIC ORDER TRACKING?

Yes, shipment tracking links are emailed to you when the order is fulfilled in our warehouse.

If you have any questions that aren't answered above, send us an email at info@originalfootwear.com or call our Customer Service line at 888.476.7700.

We are always happy to help where we can.

Click here for questions on Domestic returns and exchanges.