Returns & Exchanges

DOMESTIC Returns and Exchanges

The Original Footwear Co.® proudly stands behind every product we make. If you are not completely satisfied with the comfort of your boots in the first sixty days, we are happy to take your return or exchange. Our warranty also covers any issues arising from manufacturing defects for a full year from the purchase date.

We constantly improve and hone our products to make them perform better year after year. Understanding issues in real-life situations is critical to this mission. That’s why we always thank you for your returns and exchanges, and for giving us the chance to make things right.

INSTRUCTIONS:

  1. Contact our customer service team to get your required Return Authorization number (RA#), and pre-paid return shipping label.

    • Call 1-888-476-7700, Monday - Friday, 8:00am - 5:30pm EST.
    • Contact us via our online form.
    • Email info@originalfootwear.com.
  2. Package your boots in their original shoebox, then in their outer shipping box. If possible, please use the same shipping materials you received from us.
  3. Drop it off at any FedEx location or call to schedule a pickup.

NOTES:

  • Returns without an RA# and address will be refused.
  • Exchanges for a replacement product are always free.
  • Refunds are subject to a processing fee.
  • Please allow up to 15 days from date of product receipt for evaluation, processing, and issuing any refunds or exchanges.
  • Items should be unworn and include all original tags.
  • We do not currently offer prepaid return-shipping labels for Alaska, Hawaii, Puerto Rico or International orders.

  • Refunds are applied to the original payment method via PayPal. Please note: A return shipping charge for $5.00 will be deducted from your refund. Original shipping charges are non-refundable. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles. Credits can take additional time to post to your account, depending on your credit card. Packages without an RA# cannot be accepted.

    Damaged or Defective Product:

    We are sorry you are experiencing an issue with your product. The Original Footwear Co.® proudly stands behind every product we make. All Original Footwear Co.® boots are guaranteed for the quality of materials and workmanship for defects for a full year from the purchase date. If there is any issue with the workmanship or the quality of materials (excluding abuse or normal wear & tear ) we will replace them for you at no charge. To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective.

    Definition of a defective product:

    • A Defective Product is an imperfection in a product that has a manufacturing or design defect

    Examples of what is not considered defective:

    • Worn stitching, worn soles or frayed webbing due to normal wear
    • Damage that is a result from misuse, normal wear and tear or damage occurred during storage
    • Broken or damaged laces
    • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, and private sellers
    • Improper fit. Fit is the responsibility of the owner and should be assured within return window

    If you feel your product is defective as a result of a manufacturing or design defect, please contact us

     

 

INTERNATIONAL Returns and Exchanges

Not in love? No worries. If your order isn't quite right, we'll happily take it back within 30 days of your product arriving.

Returns are simple. Just send us back your item (you're responsible for return shipping charges). We'll give you a refund for the amount you paid for product (minus shipping).  Unfortunately, we cannot reimburse for original shipping fees, duties or taxes associated with international orders. 

NOTES

  • Items must be sent back within 30 days from the receipt of the product
  • Items should be unworn and include all original tags
  • All packaging including the original shoe box should be included
  • OriginalFootwear.com does not currently offer pre-paid return-shipping labels for International orders.
  • Items should always be mailed back to Original Footwear LLC
  • Morristown, TN 37814
  • Refunds are applied to the original payment method via PayPal
  • Credits can take additional time to post to your account, depending on your credit card
  • Packages without an RA# cannot be accepted

SENDING IT BACK TO US

  1. Contact info@originalfootwear.com to get your required Return Authorization number (RA#).
  2. Repackage items exactly how you received them — boxes, tags, and all. Write your RA# clearly on the package.
  3. Address your package to our returns facility: Original Footwear LLC Attn: RA# 5968 Commerce Blvd., Morristown, TN 37814 USA
  4. Take your sealed box to any authorized carrier outlet to purchase your return postage. You may also wish to insure your package for the full replacement value.

  5. DONE! We’ll take it from here. We’ll email you a confirmation when your item is received at our returns facility, and issue your refund.

    .

FOR ADDITIONAL DETAILS ABOUT INTERNATIONAL ORDERS GO TO "INTERNATIONAL ORDERS" UNDER OUR FAQ