DOMESTIC Returns and Exchanges

CLEARANCE ORDERS
At this time, we do not accept returns on purchases made on any clearance items. All clearance orders are final.

 

We will gladly accept your return of UNWORN merchandise within 60 days from the date of purchase. 

To initiate a return or exchange go here.

Customers that opted in for checkout+ will have free return shipping. Customers that opted out are responsible for all return shipping fees for goods being returned or exchanged.

- Package your boots in their original shoebox, then in their outer shipping box.
- If possible, please use the same shipping materials you received from us.
- Items should be unworn and include all original tags.

Items should always be mailed back to:
Original Footwear LLC
Att: Return Authorization #
Morristown, TN 3781

Drop it off at any UPS location or schedule a pickup in the portal.

Refunds are applied to the original payment method via PayPal. Please note: A return shipping charge for $5.00 will be deducted from your refund. Original shipping charges are non-refundable. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles. Credits can take additional time to post to your account, depending on your credit card. 

Damaged or Defective Product:

We are sorry you are experiencing an issue with your product. The Original Footwear Co.® proudly stands behind every product we make. All Original Footwear Co.® boots are guaranteed for the quality of materials and workmanship for defects for a full year from the purchase date. If there is any issue with the workmanship or the quality of materials (excluding abuse or normal wear & tear ) we will replace them for you at no charge. To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective.

Definition of a defective product:

  • A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear
  • Damage that is a result from misuse, normal wear and tear or damage occurred during storage
  • Broken or damaged laces
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, and private sellers
  • Improper fit. Fit is the responsibility of the owner and should be assured within return window

If you feel your product is defective as a result of a manufacturing or design defect, please contact us

INTERNATIONAL Returns and Exchanges

WHAT IF MY PRODUCT HAS DEFECT?

All manufacturer's defects will be evaluated on a case by case analysis. Please contact international@originalfootwear.com with:
- Photo of the defect
- Proof of purchase (receipt)
- Photo of the tongue label

WHAT IS THE RETURN POLICY FOR INTERNATIONAL ORDERS?

Not in love? No worries. If your order isn't quite right, we'll happily take it back within 30 days of your product arriving.

Returns are simple. Just send us back your item (you're responsible for return shipping charges). We'll give you a refund for the amount you paid for product (minus shipping). Unfortunately, we cannot reimburse for original shipping fees, duties or taxes associated with international orders.

FINE DETAILS
- Items must be sent back within 30 days from the receipt of the product, though during the holiday season (November 1 - January 1) we'll give you up to 90 days from the purchase date to make gift-giving easier
- Items should be unworn and include all original tags
- All packaging including the original shoe box should be included
- OriginalFootwear.com does not currently offer prepaid return-shipping labels for International orders
- Items should always be mailed back to Original Footwear LLC, Morristown, TN, 37814
- Refunds are applied to the original payment method via PayPal
- Credits can take additional time to post to your account, depending on your credit card

 SENDING IT BACK TO US
- Repackage items exactly how you received them — boxes, tags, and all
- Write your OriginalFootwear.com order confirmation number on the outside of the package
- Clearly address your package to our returns facility in the U.S.:

Original Footwear LLC
Attn: Returns # (Order Number)
5968 Commerce Blvd.
Morristown, TN 37814
USA

Take your sealed box to any post office counter or authorized carrier outlet to purchase your return postage. You may also wish to insure your package for the full replacement value.

DONE - WE'LL TAKE IT FROM HERE!

We'll email you a confirmation when your item is received at our returns facility

We'll give you a refund for the product

FOR ADDITIONAL DETAILS ABOUT INTERNATIONAL ORDERS GO TO "INTERNATIONAL ORDERS" UNDER OUR FAQ