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Returns & Exchanges

DOMESTIC Returns and Exchanges

The Original Footwear Co.® proudly stands behind every product we make. If you are not completely satisfied with the comfort of your boots in the first sixty days, we are happy to take your return or exchange. Our warranty also covers any issues arising from manufacturing defects for a full year from the purchase date.

We constantly improve and hone our products to make them perform better year after year. Understanding issues in real-life situations is critical to this mission. That’s why we always thank you for your returns and exchanges, and for giving us the chance to make things right.

INSTRUCTIONS:

  1. Contact our customer service team to get your required Return Authorization number (RA#).

    • Call 1-888-476-7700, Monday - Friday, 8:00am - 5:30pm EST.
    • Contact us via our online form.
    • Email info@originalfootwear.com.
  2. Package your boots in their original shoebox, then in their outer shipping box. If possible, please use the same shipping materials you received from us.
  3. Write your RA# and address on the pre-paid package return label (provided with each order from originalswat.com) and drop it off at any FedEx location or call and schedule a pickup. Please let our customer service team know if you have lost this return label.

NOTES:

  • Returns without an RA# and address will be refused.
  • Exchanges for a replacement product are always free.
  • Refunds are subject to a processing fee.
  • Please allow up to 15 days from date of product receipt for evaluation, processing, and issuing any refunds or exchanges.

INTERNATIONAL Returns and Exchanges

Not in love? No worries. If your order isn't quite right, we'll happily take it back within 30 days of your product arriving.

Returns are simple. Just send us back your item (you're responsible for return shipping charges). We'll give you a refund for the amount you paid for product (minus shipping).  Unfortunately, we cannot reimburse for original shipping fees, duties or taxes associated with international orders. 

 

FINE DETAILS

  • Items must be sent back within 30 days from the receipt of the product, though during the holiday season (November 1 - January 1) we'll give you up to 90 days from the purchase date to make gift-giving easier
  • Items should be unworn and include all original tags
  • All packaging including the original shoe box should be included
  • OriginalFootwear.com does not currently offer prepaid return-shipping labels for International orders.
  • Items should always be mailed back to Original Footwear LLC
  • Morristown, TN 37814
  • Refunds are applied to the original payment method via PayPal
  • Credits can take additional time to post to your account, depending on your credit card

 

SENDING IT BACK TO US

  1. Repackage items exactly how you received them — boxes, tags, and all
  2. Write your OriginalFootwear.com order confirmation number on the outside of the package
  3. Clearly address your package to our returns facility in the U.S.

    Original Footwear LLC
    Attn: Returns # (Order Number)
    5968 Commerce Blvd.
    Morristown, TN 37814
    USA

  4. Take your sealed box to any post office counter or authorized carrier outlet to purchase your return postage. You may also wish to insure your package for the full replacement value.

 

DONE - WE'LL TAKE IT FROM HERE!

  • We'll email you a confirmation when your item is received at our returns facility
  • We'll give you a refund for the product

FOR ADDITIONAL DETAILS ABOUT INTERNATIONAL ORDERS GO TO "INTERNATIONAL ORDERS" UNDER OUR FAQ