We hear you loud and clear. Not receiving your order—and then not being able to get through—is unacceptable and not the standard we run by. We’ve already escalated this complaint in-house and up our customer service chain to make sure it gets handled fast. Out of curiosity, which mode of contact did you attempt—email, phone, or through the site? That intel helps us close the gap and ensure your issue gets squared away. We’ll get you taken care of.
