Customer service is completely nonexistent. It's impossible to contact the company to resolve a problem.
Best work boots money can buy
I was expecting memory foam insoles.
Thanks for the feedback—we appreciate you taking the time to call this out. The Original S.W.A.T.® Metro 9' Waterproof Safety is built with a removable EVA insole, which is what’s listed in the product specs, and it’s designed to deliver reliable, all-day support on duty.
While it doesn’t come with a memory foam insole, the upside is flexibility—every pair is built with a fully removable footbed, so you can easily swap in a memory foam or custom orthotic to match your exact comfort preference.
If you need help dialing in the right setup for your shift, our team’s ready to assist.
I've had a pair of these boots for at least 5 years and they are just as good as when I first bought them, except for a few scuffs and visible signs of wear. They are well made, durable and very comfortable. Thank you Original S.W.A.T. for providing such a high quality product.
Thank you for the outstanding feedback and for trusting the Original S.W.A.T.® Metro for over five years. That kind of long-term durability is exactly what the Metro is built for—reliable construction, all-day comfort, and performance that holds up shift after shift.
Scuffs tell a story, and we’re proud your boots are still standing strong. We truly appreciate your support and your commitment to quality gear.
The most comfortable boots I have ever worn.
Honored to have hit the mark for you where it matters most.