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FAQ

Customer Questions

b
Where are your Official Entry Rules for current sweepstakes?

Click here to see the official rules.

Category: Customer Questions

Pricing Questions

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Do you offer Military or Law Enforcement discounts?

Yes.  If you are a current or retired Military or Law Officer please use the contact us feature to ask for your discount.

Category: Pricing Questions
b
Do you price match?

No we do not.

Category: Pricing Questions

Product Questions

b
Do you offer Steel Toe Boots?

We offer Composite Toe Safety Boots rather than steel toe, which makes the boot airport friendly.

Category: Product Questions
b
What size should I order?

The size you would wear in any other boot

Category: Product Questions
b
Do your boots run true to size?

Yes, they do!

Category: Product Questions
b
Where are your boots made?

Depending on the model our imported boots are made in either the Phillipines, Cambodia or Vietnam.  Our boots that are made here in the United States will be clearly identified under the "Made in the USA" tab.

Category: Product Questions

Shipping Questions

b
Is shipping free on returns?

No. Not all return scenarios will cover the cost of returning items to the distribution center.

Category: Shipping Questions
b
Where do the boots ship from?

 Morristown, Tn

Category: Shipping Questions
b
What is the shipping time?

East coast 2-3 days Midwest 3-4 West coast 5-7 days all business days

Category: Shipping Questions
b
How long from the time I place my order will my boots ship?

We generally ship within 2 business days.

Category: Shipping Questions
b
Do you ship outside the US?

Currently we ship to all locations in the EU.  If you are located in Canada please visit originalfootwear.ca.  If you are located in the United States please visit originalfootwear.com.

Category: Shipping Questions
b
Can I return them if they don't work out?

Yes our boots have a 60 day comfort guarantee, just contact us first for a Return Authorization. 

Category: Shipping Questions

Wholesaler Questions

b
How long does it take to get terms of credit approved?

The process may take 7-10 business days, based on how quickly you provide the three trade references e ask for as part of the application.  A complete application will reduce processing time.  However, if you request that an initial order is processed and shipped before providing trade references, we can accommodate this by accepting payment via credit card or bank transfer (ACH).

Category: Wholesaler Questions
b
What terms of credit do you offer?

For qualified customers, our standard terms are NET30.

Category: Wholesaler Questions
b
How long does it take to get my account set up?

If you choose to prepay each order via credit card or bank transfer (ACH), the account can be set up within 24-48 business hours from the time the credit application is received.  We ask that the new dealer application is complete to the fullest in order to reduce processing time.  Apply here.

Category: Wholesaler Questions
b
How do you send invoices?
We automatically email invoices to the address provided on the new dealer application. However, receipts are emailed by request only.
Category: Wholesaler Questions
b
Do you offer drop shipping?
Yes, we can provide that as a service to our customers for a small fee per pair.
Category: Wholesaler Questions
b
Do you send automatic order tracking?
Yes, shipment tracking links are emailed to you when the order is fulfilled in our warehouse.
Category: Wholesaler Questions

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